Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you and Winum, an online casino operated by Galaxy Byte Lab SRL under licence number ALSI-202508040-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. By registering an account, accessing, or using any services offered by Winum, you confirm that you have read, understood, and agreed to be bound by these Terms. The Terms govern your use of the Winum website, mobile applications, games, payment services, bonuses, promotions, and any related features made available to you. These Terms are designed to promote fair play, responsible gambling, and full compliance with applicable laws and regulations, including those concerning anti-money laundering, data protection, and underage gambling. If you do not accept any provision of these Terms, you must immediately stop using the Winum website and must not open, maintain, or use a Winum account.

Winum provides casino games, including but not limited to slots, crash games, and other interactive casino content such as Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Coin Volcano, Plinko 2, Gold Party, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Chicken Pirate, Sugar Rush 1000, Coin Volcano 2, Sweet Bonanza, and Olympus Power Link. These games are offered strictly for entertainment purposes to individuals who meet all eligibility criteria, particularly the legal age requirement of minimum 18 years. You acknowledge that gambling involves financial risk and that there is no guarantee of profit or winnings when you participate in games at Winum. These Terms also set out clear rules on registration, deposits and withdrawals, KYC verification, account management, acceptable conduct, and the resolution of disputes. You are advised to print or save a copy of these Terms for your records and to check them regularly for updates.

While Winum strives to provide a secure, transparent, and user-friendly gaming environment, you remain solely responsible for understanding the legal status of online gambling in your jurisdiction, including India, and for ensuring that your use of the Winum platform does not violate any local laws. Winum does not provide legal advice and does not represent that the services are permitted in every jurisdiction from which they may be accessed. Your continued use of the services signifies your ongoing consent to these Terms, as amended from time to time, and your confirmation that you are acting on your own behalf, for private entertainment only, and not on behalf of any other person or entity. In case of any contradiction between different language versions of these Terms, the English version shall prevail to the extent permitted by law.

Acceptance of Terms

By clicking “Register”, “Sign Up”, “I Agree”, or any similar button, or by using the Winum website or any of its services, you acknowledge that you have read these Terms in full and agree to be legally bound by them without reservation. Your acceptance of these Terms is a necessary precondition for obtaining and maintaining an account with Winum and for accessing any of the games or services, including the Winum VIP casino features. If you do not agree with any part of these Terms, you must not proceed to register, deposit funds, place bets, or use any functionality that Winum offers. You understand and agree that Winum may require you to reconfirm your acceptance of the Terms, especially if there are material updates or amendments, and your continued use of the services will be treated as acceptance of such changes.

Winum reserves the right to modify, update, or replace these Terms at any time, subject to applicable legal requirements and licensing conditions. Any changes will be published on the Winum website and, where required or appropriate, notified to you via email, on-site notifications, or other communication channels. It is your sole responsibility to review the Terms regularly and to familiarise yourself with any changes. If you do not agree with an amended version of the Terms, your only remedy is to stop using the services, close your account, and request withdrawal of any remaining real-money balance, subject to standard verification and compliance checks. By accepting these Terms, you also confirm that you understand the inherent risks of online gambling, including potential financial loss, and that you are engaging in such activities voluntarily and at your own risk.

Your agreement to these Terms includes your consent to Winum’s supporting policies, such as the Privacy Policy, KYC and AML Policy, Responsible Gambling Policy, Bonus Terms, and any game-specific rules that are published on the website. These supporting documents form an integral part of the overall contract between you and Winum and are intended to ensure clarity, legal compliance, and player protection. In case of any inconsistency between these Terms and other policies, these Terms will prevail, except where a more specific policy explicitly overrides a provision for a particular matter. You must not use the services for any unauthorised or unlawful purpose, including but not limited to money laundering, fraud, or using a VPN or proxy where prohibited.

Eligibility & Age Restriction (18+ only)

Participation in any services provided by Winum is strictly limited to individuals who are at least eighteen (18) years of age or older, or above the minimum legal gambling age in their jurisdiction if higher. By opening an account and using the services, you confirm that you meet this age requirement and that you can provide acceptable documentation to prove your age if requested. Underage gambling is strictly prohibited at Winum and considered a serious violation of these Terms, as well as a potential criminal offence in many jurisdictions. You agree that you will not assist or enable any person under the age of 18, or below the applicable legal age in their jurisdiction, to access the Winum platform, create an account, or participate in real-money gambling.

Winum takes the protection of minors very seriously and reserves the right to carry out age verification checks at any time, particularly when processing withdrawals, responding to account anomalies, or receiving complaints or reports suggesting that an account holder may be underage. If Winum discovers or reasonably suspects that you are under 18, or have provided inaccurate or misleading information about your age, your account will be suspended immediately. Wagers placed while you were underage may be voided, winnings may be confiscated, and any remaining deposits may be returned to a payment method determined by Winum, subject to regulatory obligations. Moreover, Winum may notify relevant authorities and payment providers, and may block any future attempts to register from related details, such as your name, email, device, or IP.

Young people are particularly vulnerable to the adverse effects of gambling and may not fully appreciate the financial and psychological risks involved. Excessive or underage gambling can lead to debt, mental health issues, disruption of education or career, and strained family relationships. For this reason, Winum strongly encourages adults to use parental control tools, device-level protections, and other technical measures to prevent minors from accessing gambling content on shared devices. If you are a parent or guardian and suspect that a minor is using Winum or has provided false information to gain access, you are requested to contact customer support immediately at [email protected] so that swift protective action can be taken. Winum’s commitment to responsible and legal gambling applies equally to standard players and those who participate in any Winum VIP casino or VIP casino features.

Account Registration

To access real-money games and services on Winum, you must complete the account registration process and provide accurate, complete, and current information as requested in the registration form. Winum accounts are strictly personal and for individual use only; you may not create an account on behalf of another person, company, or any third party. During registration, you may be required to provide information such as your full name, date of birth, address, email address, phone number, and preferred currency, as well as to create secure login credentials. You confirm that all information you provide is truthful and that you will promptly update your details if they change, for example, due to change of residence or contact details. Winum reserves the right to reject any registration application without providing a reason, particularly where eligibility, legal compliance, or risk considerations arise.

You are allowed to hold only one active account with Winum, in line with the platform’s one-account-only policy. Duplicate accounts, whether created intentionally or accidentally, are strictly forbidden and may lead to closure of one or all accounts, confiscation of bonuses and winnings, and blocking of future access. You must not attempt to bypass this rule by using different emails, IPs, devices, payment methods, or identities. If you believe you have more than one account by mistake, you must notify Winum immediately so that consolidation and proper handling can be initiated. Winum may, at its discretion, retain certain information from closed or duplicate accounts as required for legal and regulatory purposes.

You are fully responsible for maintaining the confidentiality and security of your login credentials, including your username, password, and any two-factor authentication codes if enabled. Any activity carried out under your login details will be deemed to have been performed by you, unless and until you have notified Winum in writing that your credentials may have been compromised. You must not share your login details with anyone, including family members, and you must not allow anyone else to access your account, even with your permission. Account transfer, sale, or any other form of assignment is strictly prohibited. Winum shall not be liable for any loss or damage arising from unauthorised use of your credentials where you have failed to maintain adequate security.

If you wish to close your account, either for personal reasons or as part of responsible gambling measures, you may request closure through account settings or by contacting customer support. Winum may also close, suspend, or restrict your account under certain circumstances described in these Terms, including inactivity, suspected fraud, failure to complete KYC, or breach of any rules. If your account remains inactive for 12 consecutive months, Winum reserves the right to treat it as dormant and may close it, subject to applicable laws and rules on unclaimed funds. In all cases, real-money balances will be handled in line with legal requirements, and you may be required to undergo verification before any final withdrawals are processed.

Deposits & Withdrawals

To participate in real-money games at Winum, you must deposit funds into your player account using one of the available deposit methods. All deposits must be made from a payment method held in your own name and not in the name of any third party. Third-party payments, including deposits made on your behalf by friends, family members, or business entities, are not permitted and may be treated as a violation of these Terms and of anti-money-laundering obligations. Winum may request proof that you are the lawful holder of the payment method used, and failure to provide satisfactory evidence may result in voiding of bets, freezing of funds, and termination of the account. You acknowledge that certain deposit methods may have minimum or maximum limits, processing times, and fees, and that some of these conditions are set by external providers beyond the control of Winum.

Withdrawals from your Winum account can only be made to payment methods in your name and, wherever possible, using the same method(s) that were used for deposits. Before processing a first withdrawal, and at any subsequent time when deemed necessary, Winum will require completion of KYC verification to confirm your identity, age, and possibly your source of funds. Withdrawal requests are subject to internal review, AML monitoring, and compliance checks, which may result in additional documentation requests or delays. You agree that Winum may set daily, weekly, or monthly withdrawal limits, and that individual payment methods may have their own limits and timeframes, such as bank transfers typically taking longer than e-wallet or cryptocurrency withdrawals. Winum does not pay interest on any balances held in your player account, regardless of how long the funds remain there.

Where deposits or withdrawals involve currency conversion, this will generally be handled by the payment provider or banking institution at their own prevailing rates and may be subject to fees beyond Winum’s control. You understand that cryptocurrency transactions, such as with Bitcoin, Ethereum, USDT, or USDC, may also be subject to network fees, and that such fees will be borne by you. Winum is not responsible for any delays, rejections, or additional verifications carried out by your bank, card issuer, e-wallet, or crypto service. Chargebacks, payment reversals, or disputes initiated by you without legitimate reason are strictly forbidden and will be treated as a serious breach of these Terms, potentially resulting in immediate account suspension, reporting to authorities, and legal action for recovery of funds.

You must review your transaction history regularly and inform Winum promptly if you identify any unauthorised transactions, discrepancies, or suspected errors. If Winum credits your account with funds or winnings by mistake, you must inform the casino immediately and not use those funds. Winum is entitled to reverse such erroneous transactions and recover any funds that have been wrongly credited, including by offsetting against existing or future balances. If you have already withdrawn such funds, you agree to return them upon request, and Winum may take legal steps to reclaim them if necessary. You acknowledge that all payments, including deposits and withdrawals, are monitored in line with AML regulations, and Winum may freeze funds where suspicious activity is detected pending investigation.

Payment Methods Table

The payment methods available to you may vary depending on your jurisdiction and currency. The following is an indicative overview of some common methods and typical conditions. Specific limits and availability in India will be shown in your cashier section at Winum.

Winum may introduce or remove specific payment methods at any time, subject to regulatory, commercial, or technical considerations. You are responsible for checking the cashier section for up-to-date information before making any transaction.

Bonuses & Promotions

Winum may from time to time offer bonuses, free spins, loyalty rewards, VIP casino benefits, and other promotional incentives to eligible players. These may include welcome offers such as 100% bonus plus 150 free spins on your first deposit starting from a specified minimum amount, followed by further match bonuses and free spin packages on subsequent deposits. Each promotion is subject to specific terms and conditions, including wagering requirements, minimum deposit thresholds, game contribution percentages, maximum bet per spin or game round while wagering, and expiry periods. You are responsible for carefully reading the full promotional terms available on the Winum website before opting in or claiming any bonus offer. By accepting a bonus, you confirm that you understand and agree to all associated rules and restrictions, which form part of these Terms.

Bonus funds are usually credited to a separate bonus balance and may only become withdrawable after you meet the applicable wagering requirements within the allotted time. Wagering requirements will typically be expressed as a multiple of the bonus amount, the deposit amount, or both, usually between 30x and 40x, depending on the specific offer. Only bets on eligible games will contribute towards wagering, and different games may contribute at different rates. For example, most slots may contribute 100%, while some games, such as certain table games or low-risk bets, may contribute less or even be excluded. You must not attempt to exploit bonuses or promotions through abuse, collusion, hedging, or any unfair betting patterns; such behaviour will be considered bonus abuse and may result in cancellation of bonuses, confiscation of winnings, and closure of your account.

Free spins bonuses usually carry specific conditions, such as being usable only on designated games and within a fixed validity period, for example 24 hours after crediting. Winnings from free spins may be credited as bonus funds and subject to wagering requirements before withdrawal. You may have the possibility to check the status of your bonuses at any time via the relevant section, for example “My Account → Bonuses”, where you can see active, pending, completed, or expired bonuses, along with your wagering progress. If a bonus or part of a promotion is not used within its validity period, it will expire automatically and be removed from your account, including any associated unused free spins. Winum is not liable for any losses or opportunity costs arising from expired bonuses.

Winum reserves the right to refuse, withhold, or cancel any bonus or promotion if there is evidence or reasonable suspicion of fraud, multiple account use, use of VPN or proxy, or any other breach of these Terms or of promotional rules. Participation in certain bonus campaigns, including high-tier VIP casino or Winum VIP casino rewards, may be subject to invitation, minimum activity thresholds, or additional verification requirements. Winum may also limit or exclude specific players or jurisdictions from certain promotions, where required by law or license conditions. In the event of a clear error in the publication or administration of a promotion, Winum may correct the error and adjust affected accounts accordingly. Bonus decisions made by Winum, acting reasonably and in accordance with its policies, are final.

Game Rules

All games available on Winum, including but not limited to Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Coin Volcano, Plinko 2, Gold Party, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Chicken Pirate, Sugar Rush 1000, Coin Volcano 2, Sweet Bonanza, and Olympus Power Link, are governed by specific game rules and paytables. These rules may be provided by the game providers and are accessible directly within each game interface. By participating in any game, you confirm that you have read and understood the relevant rules, including bet limits, payout structures, special features, and any jackpot mechanics. You must always place bets within your own financial limits and respect game-specific constraints, such as maximum bet per spin when using bonus funds. Failure to understand game rules does not constitute a valid basis for disputing results or requesting refunds.

Games may have different return-to-player (RTP) percentages, volatility levels, and maximum win caps, which are typically disclosed in the game information section. While RTP represents a theoretical long-term average payout, it does not guarantee any particular outcome in individual sessions. You acknowledge that results are random and that past performance does not influence future outcomes. You should not develop unrealistic expectations of consistent wins, and you should not consider casino games as a way to generate regular income. Winum encourages players to view gaming as a form of entertainment and to manage their budgets accordingly, taking into account the risk of losing their entire stake.

Some games may offer additional features such as bonus rounds, multipliers, cascading reels, or crash mechanics where you must cash out before a certain event. It is your responsibility to understand how these features work before playing with real money. You should also ensure that your internet connection, device, and software are stable and compatible with the games, as interruptions may affect your experience. In case of any technical issue, such as a game freezing, disconnecting, or failing to register a result, the outcome recorded on the servers of Winum or its game provider will be final. If a game rounds or displays balances differently due to currency or technical settings, the value recorded on the server will prevail.

Game availability may vary by jurisdiction, device, or account status, and some games may be temporarily or permanently removed for maintenance, legal, or commercial reasons. Participation in certain games or features may also be restricted if you have an active self-exclusion or other responsible gambling measure in place. You must not use any software, script, bot, or external system to gain an unfair advantage in any game; only manual play via the approved game interface is allowed. Any attempt to manipulate game outcomes, exploit bugs, or collude with other players will be treated as prohibited conduct and may lead to cancellation of bets, forfeiture of winnings, and closure of your account.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and reliable gaming environment. All outcomes of games are determined by certified Random Number Generator (RNG) technology supplied by reputable game providers, ensuring that results are unpredictable and unbiased. The RNG is designed to meet industry standards, and the fairness of games is subject to periodic testing and certification by independent laboratories or relevant authorities, as required by the licensing jurisdiction. You acknowledge that neither Winum nor any player can predict or influence the outcome of games based on prior results or visual patterns. Any perceived “streaks” or “luck” are purely coincidental and form part of the natural random distribution.

You agree not to use any system, including betting systems such as martingale, software tools, data analysis, or any collaborative techniques that aim to manipulate or exploit the RNG or game infrastructure. Such behaviour is considered a violation of fair play principles and these Terms, regardless of whether it actually leads to financial gain. Winum reserves the right to review betting patterns and account activity for indications of advantage play, collusion, or misuse of software tools. Where evidence of such behaviour is found, Winum may void bets, withhold winnings, and close the account, as well as report the matter to law enforcement or other relevant bodies if required.

In the rare case of a malfunction in the game software or RNG, all affected bets and game rounds may be voided or corrected, and the stake may be returned to your account. A malfunction shall be defined as a technical error or misconfiguration that clearly prevents the game from operating as intended, such as incorrect payout calculations, non-random behaviour demonstrably linked to a technical flaw, or inconsistent display of outcomes. Visual glitches or temporary network disruptions that do not affect the underlying game result recorded on the server are not considered malfunctions. Where a malfunction is confirmed, the records maintained by Winum and the game provider will serve as the authoritative basis for resolving the issue. Winum’s decision in handling such matters, made in good faith and based on technical evidence, shall be final.

Winum may, in its discretion, make available certain game data or summaries, such as round histories, reel outcomes, and bet logs, for verification purposes in the event of disputes. However, this data will not enable you to infer future results or to reverse-engineer the RNG. You understand and accept that the RNG is proprietary and that attempts to decompile, decode, or otherwise tamper with it are strictly prohibited and may be illegal. Fair play is essential for maintaining trust in the Winum and Winum VIP casino environment, and any actions perceived as undermining fairness will be dealt with firmly in line with these Terms and applicable law.

Responsible Gambling

Winum promotes responsible gambling and strives to provide a safe and controlled environment where entertainment remains the primary objective. Gambling should never be viewed as a solution to financial difficulties, a way to earn regular income, or a substitute for professional activities. You are strongly encouraged to play within your means, set personal limits, and monitor your behaviour for any signs of excessive gambling, such as chasing losses, playing for longer than planned, or neglecting family and work responsibilities. Winum offers a range of responsible gambling tools, such as deposit limits, time limits, session reminders, cooling-off periods, and self-exclusion, which you can use to manage your gambling activity. You are responsible for actively using these tools as needed and for seeking help if you feel your gambling is getting out of control.

Players under the age of 18, or younger than the legal gambling age in their jurisdiction, are strictly prohibited from using the Winum platform. Underage gambling can cause serious harm to young people, including disruption of studies, financial dependency, and early-onset addiction issues. Parents and guardians are urged to take proactive measures, such as installing content filters, password-protecting devices, and monitoring internet access, to prevent minors from reaching gambling websites. If you discover that a minor is using Winum, you must notify customer support immediately so that the account can be closed and appropriate steps taken. Winum reserves the right to deploy technical and analytical measures to detect and block attempts by underage users.

You should regularly evaluate your gambling habits by asking yourself honest questions, such as whether you are spending more time or money than you can afford, borrowing to gamble, or using gambling as an escape from stress or personal problems. If you answer yes to such questions, it may indicate a potential problem, and you are encouraged to seek assistance at an early stage. Winum cooperates with recognised support organisations and provides links and contact details in its Responsible Gambling section. While Winum does not offer professional counselling directly, the support team can guide you towards reputable external services and help you activate account-level protections such as self-exclusion. By combining personal responsibility with the available tools, you can significantly reduce the risk of gambling-related harm.

Tools & Features (table)

Winum provides the following responsible gambling tools and features to help you maintain control:

To activate any of these tools, you may use the responsible gambling section of your account or contact customer support for assistance. Changes to limits are usually effective immediately for reductions, while increases may be subject to a cooling-off period and confirmation.

Support Resources

If you feel that gambling is negatively affecting your life, or if you are worried about the gambling behaviour of someone close to you, it is important to seek specialised help. Winum supports your access to professional resources and encourages you to reach out to organisations dedicated to helping individuals affected by problem gambling. Common examples of international support services include counselling and helplines that operate online, by phone, or in person. You may find information about such organisations, including generic names like GamCare, Gambling Therapy, and Gamblers Anonymous, within the Responsible Gambling section of the Winum website. These organisations can offer confidential guidance, self-assessment tools, and structured recovery programmes.

In addition to external support, Winum’s customer support team is trained to respond sensitively to indications of problem gambling and can help you implement appropriate account restrictions. If you inform Winum that you have a gambling problem or request self-exclusion, the team will treat your request seriously and act promptly in accordance with internal procedures. During a self-exclusion period, you will not be able to log in, deposit, or gamble, and Winum will take reasonable steps to prevent you from opening new accounts. However, you must also take responsibility by not attempting to circumvent self-exclusion or using different details to register again. Winum will not be liable for any consequences if you deliberately attempt to bypass responsible gambling measures and continue to gamble.

Players in India should be aware that local laws and regulations regarding gambling can vary and may involve restrictions or prohibitions in certain states or territories. Winum does not provide legal advice and encourages you to inform yourself about the regulatory situation affecting you personally. If you have concerns regarding the legality or impact of gambling in your particular circumstances, you should consider speaking to a legal advisor or financial counsellor. Combining legal awareness, personal responsibility, and professional support where needed is essential for a healthy and compliant gambling experience.

Prohibited Activities

When using Winum, you must not engage in any activity that violates these Terms, applicable laws, or accepted standards of fair and responsible gaming. Prohibited activities include, but are not limited to, opening multiple accounts, using false or forged documents, engaging in payment fraud or chargebacks, and using bots, scripts, or automated tools to play games. Any form of collusion with other players, manipulation of game outcomes, or exploitation of software bugs or loopholes is strictly forbidden. Money laundering, terrorist financing, or using the platform to conceal or transfer illicit funds is illegal and will be reported to relevant authorities. Winum also prohibits the use of VPNs, proxy servers, or any other tools to disguise your true location where such use conflicts with its policies, licensing conditions, or legal obligations.

Harassment, abusive behaviour, or threatening language towards Winum staff or other players is not tolerated under any circumstances. You must not post or transmit any content that is defamatory, offensive, discriminatory, or otherwise inappropriate through chat features, forums, or any other communication channels associated with Winum. Impersonating another person, including support staff, or claiming to represent Winum without authority is prohibited. You must not attempt to interfere with the technical operation of the website, including by introducing viruses, malware, denial-of-service attacks, or any other harmful activity. Any breach of these conduct rules may result in immediate suspension or termination of your account, confiscation of funds, and potential legal action.

If Winum has reasonable grounds to suspect that you are engaged in prohibited activities, it may freeze your account and funds while an investigation is conducted. During this period, you may be required to provide additional information or documentation to clarify your activities. Depending on the outcome, Winum may close your account, seize funds associated with illegal or abusive conduct, and share your details with regulatory authorities, banks, payment providers, and other online gambling operators, as permitted by law. You agree that Winum’s decisions in such matters, made in good faith and based on available evidence, will be final and binding.

Restricted Countries (table)

Winum’s services are not available in certain countries and territories due to legal, regulatory, or commercial reasons. The following table provides examples of jurisdictions where access may be restricted. This list is not exhaustive and may change over time. It is your responsibility to ensure that you are not located in a restricted jurisdiction when accessing Winum.

Winum reserves the right to add or remove jurisdictions from the restricted list at its discretion, without prior notice, where legal or regulatory developments so require. Use of VPNs, proxies, or similar tools to circumvent geo-blocking or jurisdictional restrictions is strictly prohibited and may result in immediate account closure and forfeiture of balances.

Privacy & Data Protection

Winum is committed to protecting your personal data and handling it in a lawful, fair, and transparent manner, in line with applicable data protection laws. When you use Winum, certain personal data will be collected and processed, including identification information (such as your name, date of birth, and address), contact details (email, phone number), account and transaction data, device identifiers, IP address, and activity logs. This information is used to provide and improve services, process payments, comply with legal obligations (including AML and KYC requirements), detect fraud, and support responsible gambling initiatives. Winum acts as the data controller for your personal data and may share information, as necessary, with carefully selected third parties such as payment providers, KYC and AML service providers, analytics services, and competent authorities.

Your personal data will be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, including any applicable legal or regulatory retention periods, which may be up to several years after account closure. Winum may transfer your personal data to recipients in other countries, including outside your home jurisdiction, where data protection standards may differ. In such cases, Winum will take appropriate measures to safeguard your data in accordance with legal requirements, such as implementing contractual protections or relying on recognised transfer mechanisms. Cookies and similar technologies may be used on the Winum website to enhance functionality, personalise content, and collect aggregated usage statistics. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site performance.

You may have various rights with respect to your personal data, subject to applicable law. These may include the right to access your data, request correction of inaccurate information, request deletion or restriction of processing, object to certain processing activities, and request data portability. You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a data protection authority if you believe your rights have been violated. To exercise your data rights, you must contact Winum through the channels provided in the Privacy Policy and follow the verification steps that may be required. Winum will respond to such requests within legally required timeframes and in accordance with applicable regulations.

By using Winum, you explicitly consent to the processing of your personal data as described in these Terms and in the separate Privacy Policy available on the website. You acknowledge that some processing activities are mandatory for Winum to provide services and comply with its obligations; if you object to such processing, Winum may be unable to maintain your account or offer you services. For detailed information on data categories, legal bases, retention periods, and your rights, you should consult the dedicated Privacy Policy section at Winum.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time, in whole or in part, where it has reasonable grounds to do so under these Terms or applicable law. Grounds for suspension or termination may include, without limitation, suspicion of fraud or money laundering, use of fake or altered documents, chargebacks or disputed payments without valid reason, multiple account usage, abuse of bonuses or promotions, harassment or threatening conduct, illegal activity, breach of responsible gambling agreements, or attempts to bypass geographic or age restrictions. During suspension, you may be prevented from depositing, playing, or withdrawing, while Winum conducts investigations and risk assessments. Funds may be temporarily frozen where required for regulatory or security reasons.

If the investigation confirms serious violations, Winum may decide to terminate your account permanently. In such cases, balances associated with illegal activity, fraudulent transactions, or bonus abuse may be confiscated in accordance with legal and regulatory guidelines. Legitimate funds, if any, will be returned to you where permitted by law and subject to KYC verification. Winum may also share relevant information with authorities, financial institutions, and other licensed operators, where allowed, to support the integrity of the wider gambling ecosystem and to combat criminal behaviour. You agree that Winum is not obliged to provide detailed explanations of its risk management methods or to disclose all underlying evidence, if doing so would compromise security or violate legal restrictions.

You may request closure of your account at any time for personal reasons, or as part of a responsible gambling strategy. Depending on your circumstances, this may be treated either as a standard account closure or as a self-exclusion measure with specific rules on reopening. When you request closure, you must ensure that there are no pending wagers or open disputes, and that you have complied with KYC and other obligations to enable any remaining real-money balance to be withdrawn. If your account is closed, whether by you or by Winum, you must not attempt to open a new account without express permission and proper justification.

Inactivity may also result in account closure. If your account is inactive for a continuous period of 12 months, Winum may treat it as dormant or inactive and proceed to close it in accordance with internal policies and legal requirements. Before closing inactive accounts, Winum may attempt to contact you via your registered email address to inform you of the pending closure and any remaining funds. Where required by law, unclaimed funds may be transferred to a dedicated account, to a regulator, or handled according to escheat or similar rules. You remain responsible for keeping your contact details up to date to receive such notifications.

Limitation of Liability

While Winum strives to provide a secure, reliable, and enjoyable gaming environment, the services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. Winum does not warrant that the website, games, software, or payment services will be uninterrupted, error-free, or free from viruses or other harmful components. Technical issues, such as internet disruptions, hardware failures, or third-party service outages, may impact your gaming experience, and you accept that such events are, to a large extent, beyond Winum’s control. Winum is not liable for any loss or damage arising from your inability to access the website, delays in game loading, interruption of play, or loss of data, except where such loss results directly from Winum’s gross negligence or wilful misconduct.

To the extent permitted by law, Winum’s total liability for any claim relating to the services, whether in contract, tort, or otherwise, shall be limited to the lesser of (i) the amount of your last deposit made within the thirty (30) days preceding the event giving rise to the claim, or (ii) the actual direct loss you have suffered, excluding any indirect, consequential, or special damages. This means that Winum will not be responsible, for example, for loss of profits, opportunity, business, or goodwill, or for emotional or psychological harm arising from gambling, even if it has been advised of the possibility of such damages. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

You are solely responsible for your use of the services, including the decisions you make concerning deposits, betting, game selection, session length, and use of responsible gambling tools. You understand that gambling involves financial risk and that there is a realistic possibility of losing money. Winum does not provide financial, legal, or investment advice, and you should not interpret any information on the site as such. Any reliance you place on tips, strategies, or other information is at your own risk.

Winum is not responsible for the content, accuracy, or availability of any third-party websites linked to from the Winum platform, including payment providers, affiliates, or informational sites. Your use of such third-party services is governed by their own terms and privacy policies, and you assume full responsibility for any risks associated with them. Winum shall not be liable for any acts, omissions, or negligence of third-party service providers.

Complaints & Dispute Resolution

Winum aims to provide a high standard of service and to resolve any questions or issues promptly and fairly. If you have a complaint relating to your account, a game outcome, a transaction, or any other aspect of the services, you should first contact customer support at [email protected] or via the available live chat function, where applicable. You must submit your complaint as soon as reasonably possible, providing all relevant details such as account information, game identifiers, transaction references, screenshots, and a clear description of the issue. Complaints relating to specific game rounds should generally be submitted within 14 days from the date of the disputed event, while broader account-related complaints should be lodged within 30 days, unless local law requires a different timeframe.

Upon receiving your complaint, Winum will acknowledge receipt within a reasonable period, typically within one business day, and will initiate an internal investigation. You may be asked to provide additional information or documentation if necessary. Winum will aim to provide a substantive response within 30 days, although complex cases may require more time. During the investigation, some aspects of your account, such as withdrawals, may be temporarily restricted if necessary to prevent further issues or to preserve evidence. You are requested to cooperate fully and honestly with the investigation process.

If you are not satisfied with Winum’s final decision, you may, where applicable, escalate the matter to an external dispute resolution body or regulator as allowed by relevant laws and licensing conditions. Information about applicable external bodies, if any, may be provided upon request or set out on the Winum website. You should be aware that some jurisdictions may not offer formal alternative dispute resolution mechanisms for foreign-licensed operators, in which case your main recourse may be through civil courts, subject to the governing law and jurisdiction clause below. Winum’s records, including logs of game outcomes, bet histories, and transaction data, will be treated as authoritative for the purpose of resolving disputes, unless you can provide strong evidence to the contrary.

You must not publicly post defamatory or misleading allegations about Winum on social media, forums, or review sites while an active complaint or investigation is ongoing. Doing so may be considered abusive behaviour and could impact the handling of your case, though it does not remove your legal rights. Winum encourages constructive communication and is committed to resolving disputes in a professional and lawful manner.

Governing Law

These Terms, and any disputes arising out of or in connection with them or the services provided by Winum, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation and licensing of the operator, namely the competent laws applicable to Galaxy Byte Lab SRL under its licence from the Government of the Autonomous Island of Anjouan, Union of Comoros, unless mandatory laws of your own jurisdiction provide otherwise. By using the services, you irrevocably agree that any dispute, controversy, or claim that cannot be resolved through the internal complaint procedure or agreed alternative dispute resolution, shall be submitted to the competent courts or dispute resolution bodies in the said jurisdiction, subject to any mandatory consumer protection rights that you may have.

Nothing in these Terms shall prevent you from bringing a complaint before a consumer protection authority or other regulatory body, where such recourse is provided under applicable law. However, you acknowledge that Winum is not necessarily subject to the jurisdiction of courts or regulators in every country from which players may access the services. The unenforceability of any particular clause in a given jurisdiction shall not affect the validity or enforceability of the remaining provisions. In case of conflict between different language versions of these Terms, the English version shall prevail.

You are responsible for ensuring that your use of the services complies with all applicable laws, regulations, and court decisions in your own country or state, including India and any specific Indian state in which you are located. If you are uncertain about the legality of online casino gaming in your location, you should seek independent legal advice before opening an account or placing bets. Winum does not accept any responsibility for your violation of local laws.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding the use of the website, games, and related services, and supersede any prior agreements, understandings, or communications, whether oral or written, concerning the same subject matter. No failure or delay by Winum in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any further exercise of it or the exercise of any other right or remedy. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum. Winum may assign or transfer its rights and obligations, in whole or in part, to another entity, for example in connection with a corporate restructuring, merger, or transfer of business, provided that such assignment does not adversely affect your rights as a player. Notices and other communications from Winum may be provided via email, website notifications, in-account messages, or other reasonable means, and will be deemed delivered once sent or published.

By continuing to use Winum, including any features of Winum VIP casino or other VIP casino programmes that may be offered, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all related policies. If at any time you cease to agree with these Terms, you must immediately stop using the services and close your account in accordance with the procedures described above. Your continued access and play after any amendments have been published will constitute acceptance of the revised Terms. For further information or clarification, you may contact customer support or consult the relevant sections of Winum.